We have added two fax numbers for your mental health and substance use disorder concurrent review or extension requests. By faxing your requests to these numbers, we will be able to more promptly respond.
Our updated fax numbers, listed below, are effective immediately.
Please notify any relevant office staff and billing agencies of this information and continue to submit all initial authorization requests through Authorization Manager.
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For: |
Fax: |
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New: Inpatient (acute psychiatric, detoxification and residential treatment requests) |
1-888-376-0627 |
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New: Intensive outpatient / partial hospitalization requests |
1-888-376-0679 |
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Behavioral Health and Substance Use requests, including:
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1-888-641-5199 for all members except Blue Cross Blue Shield of Massachusetts employees 1-888-608-3693 for Blue Cross Blue Shield of Massachusetts employees |
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Autism treatment services, including ABA requests |
1-617-246-4281 |