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Verify your directory information every 90 days
March 31, 2024

This article is for all providers caring for our members

When looking for care, your provider directory information lets patients know if you’re in network, where to find you, the services you offer, and more. Make it easy for patients to find you by keeping your directory information up to date. We recommend assigning someone in your office to manage all provider directory activities—including attesting in CAQH Provider Data Portal or responding to Blue Cross surveys every 90 days. 

Do we have the best email address for you?
When reviewing your information, double-check that your email address is correct. We use emails to follow up with you on questions we may have or remind you when it’s time to review your information. This can help us reduce paperwork and be more efficient.

Save time by reviewing every 90 days

Regulations require us to verify provider directory information every 90 days1. When you keep your directory information up to date, verifying only takes minutes. Save time by updating your information as it changes, including if you join or leave the Blue Cross network.

Review in a few minutes

If you are a clinician—including behavioral health providers, review your information in Council for Affordable Quality Healthcare (CAQH) Provider Data Portal. CAQH Provider Data Portal also sends email verification and re-attestation reminders.

If you are a dentist, facility, group practice, or lab, we’ll ask you to complete a survey each quarter to validate your information. We’ll send you an email or letter on how to access the survey when it’s your time for review.

For other types of changes, including changes to your contract or leaving the Blue Cross network, please review the forms here. If you are a dental provider that needs to report this information, you are advised to contact your dental network manager.


If you have questions, email us at ProviderDirectoryInfo@bcbsma.com.


Visit Find a Doctor & Estimate Cost to see your current listing in our provider directory.

1. The Consolidated Appropriations Act (CAA) requires us to remove provider practice locations from our directory whose location data we are unable to verify within 90 days.