This article is for all providers caring for our members
When looking for care, your provider directory information lets patients know if you’re in network, where to find you, the services you offer, and more. Make it easy for patients to find you by keeping your directory information up to date.
Regulations require us to verify provider directory information every 90 days1. When you keep your directory information up to date, verifying only takes minutes. Save time by updating your information as it changes, including if you join or leave the Blue Cross network.
If you are a clinician—including behavioral health providers, review your information in Council for Affordable Quality Healthcare (CAQH) ProView®’. CAQH ProView also sends email verification and re-attestation reminders.
If you are a dentist, facility, group practice, or lab, we’ll ask you to complete a survey each quarter to validate your information. We’ll send you an email or letter on how to access the survey when it’s your time for review.
For other types of changes, including changes to your contract or leaving the Blue Cross network, please review the forms here.
If you have questions, email us at ProviderDirectoryInfo@bcbsma.com.
Visit Find a Doctor & Estimate Cost to see your current listing in our provider directory.
1. The Consolidated Appropriations Act (CAA) requires us to remove provider practice locations from our directory whose location data we are unable to verify within 90 days.