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We’ll no longer accept claim adjustments through Online Services
December 18, 2019

This article is for medical providers who use Online Services.

Because corrections to claims are made using a replacement claim, as of January 18, 2020, we’ll no longer accept claim adjustments when you request them using the Adjustment Request link in Online Services (see image below).

Requests submitted using the Adjustment Request link will not be processed. We will remove this link from Online Services at a future date.

What should you do instead?

If you need to make a change to a claim you submitted—including a claim that partially or fully denied—please:

If your claim is more complex and you need help, you can contact Provider Service at:

  • 1-800-882-2060 (Physicians)
  • 1-800-451-8123 (Hospitals)
  • 1-800-451-8124 (Ancillary Providers)

Thank you for your help in directing your requests using the listed methods.


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