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WebTip: Check eligibility, benefits and more with Online Services
November 22, 2013

This is the first in a series of articles that we will publish to help you navigate Provider Central.

Online Services is a tool to help you to easily access information about our members. To access Online Services free of charge via Provider Central, log on and click eTools in the top navigation. This tool has not changed since the launch of our new site, and can still be used to:

  • Verify member eligibility and benefits
  • Submit professional claims (CMS-1500) when BCBSMA is the primary payer and no supplemental documentation is required 
  • View remaining deductible amounts, out-of-pocket maximums, and benefit maximums
  • Check the status of your claim, including pending claims
  • Submit and verify referrals and authorizations.

Pop-up blocker issues and how to resolve them
Some users navigating to Online Services may experience issues due to their Internet browser’s pop-up blockers. These pop-up blockers prevent content that opens in a new browser window, such as ads, but may also prevent you from seeing or navigating to certain areas of Provider Central, such as Online Services.

We encourage you to visit you browser’s website to learn more about configuring the pop-up blocker settings in your browser to eliminate any access issues with Online Services.