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Telehealth now available through Well Connection
July 10, 2018

Telehealth is now available through Well Connection, our new branded platform powered by American Well. The service still offers live video visits, but with a refreshed look and feel, and a new mobile app.

The benefits of telehealth

  • It provides 24/7 access to members who aren’t able to see their primary care providers or who are traveling. The service is available in all states for travelers with no referrals required.
  • It's convenient. Members can use a smartphone, tablet, or computer while they’re at home or work, even on weekends or holidays.
  • It helps reduce non-urgent emergency room visits.

Well Connection can be used for treatment of the following common health issues:

Urgent care: Behavioral health:
  • Bronchitis
  • Cold & flu
  • Diarrhea
  • Gout
  • Hypertension
  • Migraines
  • Pinkeye
  • Pneumonia
  • Sinus & respiratory infections
  • Sore throat
  • Strep throat
  • Urinary tract infections
  • Bereavement
  • Child behavior
  • Couples therapy
  • Depression and anxiety
  • Divorce
  • Sleep disorders
  • Stress
  • Substance use disorder
  • Trauma

How do I become a telehealth provider?
You may offer telehealth services if you have the ability to offer secure, HIPAA-compliant, video visits and are currently credentialed by Blue Cross Blue Shield of Massachusetts.

How will I know if a member has the benefit?
We always recommend checking member eligibility via Online Services (accessed through Provider Central) before rendering services. Standard telehealth benefit information can be obtained by submitting an eligibility request for either:

  • Medical telehealth services with service type "Physician Visit – Office: Sick" ("BY") OR
  • Behavioral health telehealth services with service type "Mental Health Provider – Outpatient” ("CF"). You must submit "Mental Health Provider-Outpatient" or the telehealth benefit will not appear.

If the member has the benefit, the telehealth cost share along with a message indicating “TELEHEALTH” will be returned.

Sample benefits and eligibility search results in Online Services

There’s so much more to learn about telehealth, and how it’s changing health care.

Telehealth (Telemedicine) – Medical Payment Policy
Telehealth (Telemedicine) – Behavioral Health Payment Policy
 Telehealth FAQs