Telehealth is now available through Well Connection, our new branded platform powered by American Well. The service still offers live video visits, but with a refreshed look and feel, and a new mobile app.
The benefits of telehealth
Well Connection can be used for treatment of the following common health issues:
|Urgent care:||Behavioral health:|
How do I become a telehealth provider?
You may offer telehealth services if you have the ability to offer secure, HIPAA-compliant, video visits and are currently credentialed by Blue Cross Blue Shield of Massachusetts.
How will I know if a member has the benefit?
We always recommend checking member eligibility via Online Services (accessed through Provider Central) before rendering services. Standard telehealth benefit information can be obtained by submitting an eligibility request for either:
If the member has the benefit, the telehealth cost share along with a message indicating “TELEHEALTH” will be returned.
Sample benefits and eligibility search results in Online Services
There’s so much more to learn about telehealth, and how it’s changing health care.