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Important submission deadlines for the SNF Incentive Program
March 16, 2023

This article is for administrators, directors of nursing, and quality improvement directors at skilled nursing facilities caring for our members.

We want to remind you of some upcoming tasks you need to complete to qualify for an incentive as part of the annual Skilled Nursing Facility (SNF) Incentive Program.

By this deadline

You must

April 1, 2023

Register for Provider Central.

Learn how to register for Provider Central or add users to your existing Provider Central account.

We post information and email reminders about the incentive program to registered Provider Central users. For this reason, it’s important that you and any staff at your facility are registered for our website.

May 15, 2023

The online reporting tool will be available on May 1, 2023.

Submit your facility’s data for the transition of care measure

We’ll send an email when you can start using the online reporting tool. You’ll need to enter the NPI of the facility that you are reporting for in order to access the tool.

We will only accept submissions we receive through the reporting tool. Emailed or mailed submissions will not be accepted.

Please note, we are unable to accept submissions beyond the May 15 deadline.

Important reminders for 2023

  • We’ll email the 2023 SNF Incentive Program outcome letter to the person listed as the contact in the submission tool. This person should be the administrator or managed care contact. We need this person’s name, title, and email address. Please make sure the correct email address is listed on the 2023 SNF Incentive Program submission tool.
  • If you are part of a larger organization with system-wide protocols, policies, and procedures, your reporting responses should be specific to your facility.
  • For transitions of care responses, report census tracking is for all of your patients, not just Blue Cross Blue Shield of Massachusetts members.
  • Please answer each question as completely as possible for full credit. We’ve provided notes or prompts to help guide you. See example below.

How can your facility get ready to report performance?

Our template provides questions you’ll need to answer to report your facility’s performance on each measure. You can download these now (available in Word or PDF format) as you work on the measures, so you are ready to submit your responses in the online reporting tool starting May 1.

Download templates and get additional information on our SNF incentive program page. Log in and go to Quality & Performance>Performance Programs>SNF Incentive Program.

Download templates and get additional information on our SNF Incentive Program page.


For questions about the SNF incentive Program, please contact Diane Vetrano, Network Manager, at diane.vetrano@bcbsma.com or call 1-617-246-4602. Please do not call for help with Provider Central.

For help with Provider Central, email providercentral@bcbsma.com or call 1-800-771-4097, Option 2.