Improve patient experience with our new videos
January 21, 2025
This article is for providers caring for our Medicare Advantage members
As you know, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey looks to understand the quality of care that Medicare Advantage patients receive. To help improve the patient experience, we’re creating a new educational video series on CAHPS best practices.
This series of two-minute videos will feature Blue Cross leaders and clinicians sharing how to use (or how they use) evidence-based tactics for CAHPS success.
Check out the first video below!
We hope you’ll stay tuned in to our video series to learn more about patient interactions, CAHPS, and how it helps:
- Understand patient perspectives
- Find opportunities to improve quality
- Give patients transparency when shopping for care
Resources
- Access this video and other resources on our Experience and Outcomes Surveys page.
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