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New patient experience video on Medicare CAHPS survey
May 7, 2025
This article is for providers caring for our Medicare Advantage members
In our second patient experience video, we focus on the Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey. This survey—administered by Center for Medicare & Medicaid Services (CMS)—is sent to a sample of Medicare members annually to measure their perceptions of care.
Watch the video below to learn more about CAHPS and actionable ways to improve scores.
Be sure to stay tuned in to our video series to learn more about the importance of patient experience, the CAHPS survey, and evidence-based ways to improve quality.
Resources
- Provider Central page: Experience and Outcomes Surveys
- News article: Improve patient experience with our new videos
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