For additional details and links to tools to check the status of your claims, log in and go to Office Resources>Claim Submission.
Out-of-state providers: For claim questions, contact your local, in-state Blue plan.
Paper submission
Mail the:
| 1500 form to: | UB-04 form to: | ADA 2012 form to: |
|---|---|---|
| Blue Cross Blue Shield Data Capture PO Box 986020 Boston, MA 02298 |
Blue Cross Blue Shield Data Capture PO Box 986015 Boston, MA 02298 |
Blue Cross Blue Shield Process Control PO Box 986005 Boston, MA 02298 |
Paper claim submission guidelines
1500 Billing Guidelines for Professional Providers
For UB-04 billing guidelines, go to the National Uniform Billing Committee or American Hospital Association websites.
For ADA dental claim billing guidelines, go to the ADA’s website or log in for the Dental Blue Book.
Submitting claims electronically
We recommend electronic claim submission for the most efficient processing. Be sure to enter the member’s ID exactly as it appears on the member’s ID card, including the prefix and all subsequent digits. Please make sure that your claim submission systems can accommodate a member ID with at least 17 characters, and alpha and numeric combinations. All electronic claim submissions can now accept up to 50 lines per claim.
Here are some options for submitting claims electronically:
- Through a clearinghouse/Direct Connection
- Direct Data Entry using ConnectCenter. (For CMS-1500 billers, we offer this tool through our website.)
Resources
Contacts & Sites
ConnectCenter Claims Quick Tip
