Here’s some information on how to submit claims to us. For additional details and links to tools to check the status of your claims, log in and go to Office Resources>Claim Submission.
How to submit claims to us
|Submission method||Direct connection
Online Services (Direct Data Entry)
Learn more about these tools when you log in and go to eTools.
|Mail the CMS-1500 form to:
Blue Cross Blue Shield of MA
P.O. Box 986020
Boston, MA 02298
Mail the UB-04 form to:
Mail the ADA 2012 form to:
|Guidelines||Make sure you access the latest version of these guidelines. Revisions we make are noted on the last page of each document.
Submitting a replacement claim
|Your claim is partially or fully denied and you want to make a correction
||Submit a replacement claim to:
Don’t send supporting documentation, such as a Provider Detail Advisory (PDA).
If you need to appeal rather than correct a denied claim, refer to the Claim Appeal Reference Guide and Form from Mass Collaborative. We do not accept appeals by phone.
If you cannot submit your replacement claim electronically, you can mail your:
1500 replacement claim to:
UB-04 replacement claim to:
Get answers to frequently asked questions about when to submit a replacement claim.