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What happens if I have been added to the waiting list?

We will email you if we receive a cancellation and are able to register you for the session you requested.

Can I view a portion of an on-demand presentation?

Yes. Slides in our on-demand presentations can be viewed individually depending on your learning needs and the time you have available. Simply click the subtopic titles of interest to you within the presentation.

What if a course presents information that is inconsistent with the Blue Book provider manual?

We provide training materials in order to assist you in your interactions with Blue Cross Blue Shield of Massachusetts, but the information they contain do not replace or supersede the terms of your Blue Cross Blue Shield of Massachusetts provider Agreement, your Blue Book manual or Indemnity Handbook, or other Blue Cross Blue Shield of Massachusetts policies and procedures.