We appreciate your partnership during the public health emergency. For the latest information on telehealth services related to COVID-19, please visit our COVID-19 Information for our clinical partners.
Blue Cross members can use Well Connection, American Well’s telehealth service, to see doctors and health care providers any time. They can:
There isn’t a special credentialing process to become a Telehealth provider. You may offer telehealth services if you have the ability to offer secure, HIPAA-compliant, video visits and are currently credentialed by Blue Cross Blue Shield.
Well Connection can be used for treatment of the following common health issues:
|Urgent care:||Behavioral health:|
Please refer to the COVID-19 Temporary Payment Policy for telehealth reimbursement information. We will eventually update our telehealth payment policies and will notify you of these changes via a News Alert.
We always recommend checking member eligibility via Online Services before rendering services. Standard telehealth benefit information can be obtained by submitting an eligibility request for either:
If the member has the benefit, the telehealth cost share along with a message indicating “TELEHEALTH” will be returned.
Sample benefits and eligibility search results in Online Services