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Quality & Performance

Our vision at Blue Cross Blue Shield of Massachusetts is to make quality health care affordable. We are dedicated to developing and executing quality initiatives in partnership with our providers. Through member engagement tools and programs, we focus on providing the highest quality service possible for the members we serve. Our quality program consists of innovative initiatives, performance programs, reports and data, and product design focused on transparency.

Each year, Blue Cross Blue Shield of Massachusetts sets a quality improvement agenda, monitors its progress and evaluates its effectiveness.

Performance Programs
Get an overview of our HMO, PPO, and Medicare Advantage value-based contracts

Quality Indicators
Learn about our Blue Distinction Specialty Care and Total Care programs
Find out more about this program from the Centers for Medicare & Medicaid Services
Read about tools for measuring patient experience and outcomes
See how we can demonstrate quality together
Learn about the importance of accurate claims and documentation data