Thinking about registering? Watch a 5-minute video of Provider Central highlights.
- Providers contracted with Blue Cross Blue Shield of Massachusetts (medical and dental providers)
- Management or office staff at a provider practice or organization
- Billing agencies that work on behalf of a participating provider
Providers: do you work with a billing agency?
Your security is important to us. Ask your billing agency to create a Provider Central account and request association with yours. Then you can administer access as needed.
Register for our site in two steps. Our Quick Start Guides walk you through the process.
| If you are | Get our quick start guide |
|---|---|
| Registering for the site |  Registration Quick Start Guide |
The person at your practice or organization who will administer the Provider Central account. We suggest designating at least two people for this task. Provider Central administrators can:
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Provider Central Account Administrators Quick Start Guide |
- eTools to help you perform transactions, such as checking benefits and eligibility, entering referrals, checking the status of your authorizations, and more.
Get an overview of the technologies we offer - News we’re contractually required to notify you about that’s only available by logging in
- A My Alerts inbox with reminders, updates, and links to News Alerts (contractual news)
- Fee schedules
We offer some of our news to users who aren’t logged into our site. However, we encourage you to register to get:
- Regularly scheduled emails delivered to your inbox – called a News Recap—that gives you links to news articles we’ve published (sent monthly to medical providers; quarterly for dentists)
- Contractual news, or News Alerts. These only get posted for registered users because they are specific to your specialty. This is news about claims payment and reimbursement policies, fee schedule updates, and prior authorization programs—to name a few.
Log in and click the News tab to read your News Alerts. They are marked with a red exclamation point.
We will send you an email each time a News Alert is posted, so please keep your email address up to date in our system. To do this, you can click My Profile.
To manage your Alerts, Profile, or Organization, click a link under the search box.
| For help with | Use this resource |
|---|---|
| Authorization information (general information by product) | |
| Electronic tools that Blue Cross Blue Shield of Massachusetts offers |
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| Provider Central website for Blue Cross Blue Shield of Massachusetts providers (registration, updating your account) | |
| Checking benefits, eligibility, and claim status using ConnectCenter (requires log in to our site to access) | |
| Checking medical eligibility, claim status by phone using InfoDial (toll-free recorded phone system) | |
| Electronic funds transfer and online payment remittances with Payspan |
 Payspan 2-minute tutorial
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| Claim information | |
| Claim rejection messages | |
| Contacts | |
| Credentialing and recredentialing | |
| Medical policies (medical necessity and clinical coverage criteria) | |
| Payment policies (how we reimburse providers) |
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