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Availity is here: Your new tool for chiropractic reviews
April 27, 2026
This article is for chiropractors caring for our members
The Availity tool is now available for submitting chiropractic continued review requests1 for our members. It replaces the previous system.
Availity has similar features and can help you efficiently manage your requests.
How to submit a request for chiropractic services
- Sign in to your existing Availity account or register for a new one
- Navigate to the WholeHealth Living Payer Space
- Click the Submit Authorization link
- Enter your continued review request before the member’s 13th visit
What’s new
- You must now use the member’s three-character prefix when entering their ID number
- You’ll no longer get status updates by email. Instead, see them when you sign in under Messages (at the top of the screen). WholeHealth Living will also continue to notify you via an automated phone messaging system.
For more information
- Step-by-step guide: Refer to the WholeHealth Living1 Utilization Management Authorization Submission Manual
- Clinical criteria: Available after you sign in to Availity
- Chiropractic services information: Chiropractic Services page
Questions?
- Availity support: Call 1-800-282-4548
- Continued review request questions: Call WholeHealth Living at 1-866-656-6071
- The requests are reviewed for medical necessity by WholeHealth Living, Inc., a Tivity Health®' company. They independently work on our behalf.
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