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Helping Members Find Care

To expand access to care for our members, we have complemented our existing network of mental health clinicians by adding mental health groups that offer therapy, medication management, and specialty care to address specific conditions. Many of these mental health groups have:

  • In-person and telehealth appointments
  • A central intake system for matching and scheduling appointments
  • A robust directory of varied provider types

Here’s how to help your patients find care

Need help directing your patients to the right mental health care quickly and efficiently? We encourage you to point them to our MyBlue Mental Health Options page. It’s a tool that streamlines the process of finding a mental health provider for your patients.

Please share this fact sheet and the below simple steps with your patient:

Sign into your MyBlue account and click on My Care>Mental Health Options.

Optional: Answer a brief set of 4-5 questions to assess your specific mental health needs. It can be retaken if needed.

Scroll down to see a list of recommended providers. A separate Results for You category will appear only you if answered the optional 4-5 questions mentioned above.

Click on Get Started with any of the groups that you think will be a good fit for your mental health needs. You’ll be brought to their websites where you can learn more and easily schedule an appointment.

Mental health groups

Below is a list of the mental health provider groups your patients will see as options on our site. Click each category to learn more.

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Virtual primary care provider with mental health

If your patient could benefit from a collaborative approach, combining mental health and primary care, then Firefly Health and Carbon Health might be the solution. Both are national provider groups that offer virtual primary and mental health care to our members. Eligible members* can choose a virtual primary care provider associated with either group and get support from a virtual care team to manage their health. Both Firefly and Carbon work closely with mental health providers to give members a collaborative care experience.

*Firefly Health and Carbon Health are currently available to our members with commercial plans (HMO, PPO, and POS). These options will be available to Medicare Advantage and Federal Employee Plan members in the future.

Groups offering therapy and medication management

The following groups offer mental health care in-person and virtually, as described below. The clinicians are generalists who provide therapy and medication management. They have an easy-to-use central intake service where members can log on and schedule appointments. These groups strive to schedule our members for their first appointment in a two- to three-day timeframe from the initial call.

Name Patient ages accepted Virtual options offered? In-person visits offered?
Alma 5 years and up Yes Dependent on each individual clinician
Headway 6 years and up Yes Yes
Refresh Mental Health 4 years and up Yes Yes
Talkiatry 6 years and up Yes No
Thriveworks 6 years and up for therapy

14 years and up for medication management
Yes Yes
Valera Health 6 years and up Yes Yes
Groups offering specialty mental health care

The following groups offer innovative clinical care among a variety of specialized mental health conditions. Often, these subspecialty groups provide alternatives to residential treatment.

Name Areas of focus Patient ages accepted Virtual options offered? In-person visits offered?
And Still We Rise Culturally diverse providers that offer therapy to individuals in diverse communities, including BIPoC (Black, Indigenous, people of color) and LGBTQIA+ individuals 4 years and up Yes Yes
Aware In-home mental health and substance use disorder treatment, including innovative home addiction treatment programs 18 years and up No Yes (in-home)
Brightline   On-demand resources and therapy for kids and teens, including a digital platform where families can set up virtual visits and find personalized resources and guides 3 to 17 years Yes No
Cortica   Value-based medical care, ABA therapy, counseling, and more for autistic and other neurodivergent children and their families Birth to 21 years Yes Yes
DynamiCare Virtual coaching and treatment of drug, alcohol, and tobacco use, offers financial rewards to encourage healthy behaviors 13 years and up Yes No
Eating Disorder Recovery Specialists Offers virtual and in-person treatment. Support options include individual and group therapy, intensive outpatient treatment, meal support, recovery coaching, family coaching, and nutrition therapy. 18 years and up Yes Some services may be offered in the patients’ home.
Eleanor Health Personalized care plans to help treat substance use disorders and other mental health conditions 18 years and up Yes Yes
Equip National virtual eating disorder provider that offers treatment through evidence-based care, tailored to each patient. Patients are supported by a dedicated five-person team that provides wraparound care, helping them achieve lasting recovery at home. 5 years and up Yes No
Forge Mental health and substance use disorders for active-duty service members, veterans, first responders, and their families 18 years and up Yes Yes
NOCD Virtual care for obsessive compulsive disorder (OCD) through exposure and response prevention (ERP) therapy 5 years and up Yes No
Rula Health National mental health care provider that offers comprehensive virtual care using an evidence-based, outcome-driven approach. Providers in Rula’s network are specialized in individual, couples, and family therapy and psychiatric care (i.e. medication management). 5 years and up Yes No
Sayftee Family, individual, couple/relationship, and group therapy and workshops for LGBTQIA+ individuals and the people that love them 6 years and up Yes Yes
Employee Assistance Program (EAP) and self-management

Many of our members have access to Learn to Live, a self-guided, 24/7 online support program based on Cognitive Behavioral Therapy (CBT). The program is intended to help manage social anxiety, depression, stress, anxiety, panic, insomnia, and moderate substance use. It is available in English and Spanish to members 13 and up on fully insured and self-insured accounts that offer this program.

Provider directory

Provider participation: If you need to verify if a particular provider is in our network, you can view our Find a Doctor & Estimate Costs tool.

Keep your directory information up to date: We use the information you enter in CAQH ProView to update our provider directory, so it is important to validate your information quarterly. If you do not keep your data current, or if you do not regularly review and attest to its accuracy, you could be removed from our directory. If you are a facility or group practice, we’ll reach out to you throughout the year to review and validate your information.