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Benefit, eligibility, claim, or check status questions

You are required to use our technologies first before calling us for this information. Here are some self-service tools you can use:

Still need to reach us? Have the following information ready please.

For member benefits and eligibility:

  • Member name
  • Member ID

For claim information:

  • Claim number
  • Check status
  • Dates of service
  • Charges
Medical Providers
Provider Services:

1-800-882-2060 (Physicians)

1-800-451-8123 (Hospitals)

1-800-451-8124 (Ancillary Providers)

Dental Providers

1-800-882-1178 (Dental Information Center)

BlueCard® member eligibility
(members from another Blue plan)
1-800-676-BLUE (2583)
Authorization status check

Authorization requirements by product

You are required to check the status of your authorization requests electronically first. If you still have questions, please contact us.
Medical pre-authorizations and referrals
(except chiropractic, genetic testing, high-technology radiology, sleep study)


Behavioral health authorizations


Contract or non-claims questions Medical Providers

1-800-316-BLUE (2583) (Network Management and Credentialing Services)

Dental Providers

1-800-882-1178 (Dental Network Management)

Check your network application status providerapplicationstatus@bcbsma.com

1-800-316-BLUE (2583)

Genetic testing, high-technology radiology and sleep-related service authorization requests (when the member’s plan requires authorization via AIM Specialty Health for coverage) AIM Specialty Health

Provider PortalSM


  • AIM Specialty Health (you can go directly to AIM Specialty Health’s site to request prior authorization by logging in and going to eTools>AIM Specialty Health)
Medication authorization or formulary exception requests
(except Federal Employee Program members)
Clinical Pharmacy Operations


Payspan help (password resets, website troubleshooting) Payspan


Provider Central website help and feedback providercentral@bcbsma.com

1-800-771-4097, Option 2 (available Mon - Fri, 8 am - 4 pm)

Report fraudulent activity 1-800-992-4100

These websites offer tools and resources for our members.

This site Offers
A Healthy Me
  • Condition and treatment resources
  • Healthy living information
  • Tools such as:
    • Personal Health Assessment
    • Drug interaction checker
    • Calculators
    • Risk assessments
Health and wellness deals for Blue plan members
Federal Employee Program
  • Medical policies for Federal Employee Program members
  • Benefit plan information, including a plan comparison
  • Member wellness resources
Find a Doctor & Estimate Costs
  • A directory of providers who participate in our networks
  • Quality data
  • Cost estimates
  • Physician reviews
Medical policy

Federal Employee Program medical policies

  • Medical and pharmacy policies and updates

Note: Provider Central’s search feature does not search the medical policy site. Use the search feature on the medical policy page.

Medicare Options
Plan information for Medicare-eligible members
  • Resources for members about their plan
  • Secure access to benefit and claim information
Plan Education Center
  • Information about our medical and dental plans and features
  • Benefit summary for our Blue 20/20 vision plans