Web Content Viewer
Contacts & Sites

Contacting us

If you need to verify member benefits or eligibility, or understand the status of a claim, a check, or an authorization request, you are required to use our technologies first.

Here is information about some self-service tools you can use:

Still have questions? We're here to help.

  • Authorizations

     Authorization Quick Tip

    Behavioral health authorizations

    1-800-524-4010

    Medical pre-authorizations and referrals

    (except chiropractic, genetic testing, high-technology radiology, sleep study)
    1-800-327-6716

    Chiropractic service authorizations

    WholeHealth Networks, Inc. (WHN)
    WHN's Rapid Response System
    1-866-726-1713
    WHN's Support Line
    1-866-656-6071

    To access the Rapid Response System online, log in and click the Chiro Authorizations link on your homepage.

    Genetic testing, high-technology radiology and sleep-related service authorizations

    (when the member’s plan requires authorization via AIM Specialty Health for coverage)

    AIM Specialty Health
    Provider PortalSM
    1-866-745-1783

    You can go directly to AIM Specialty Health’s site to request prior authorization by logging in and going to eTools>AIM Specialty Health.

  • Benefits, eligibility, & claims

    Medical providers

    Provider Services
    1-800-882-2060 (Physicians)
    1-800-451-8123 (Hospitals)
    1-800-451-8124 (Ancillary Providers)

    Dental providers

    Dental Provider Services
    1-800-882-1178

    BlueCard® member eligibility

    (members from another Blue plan)
    1-800-676-BLUE (2583)

  • Pharmacy

    Commercial plans and Medicare Advantage

    Clinical Pharmacy Operations
    1-800-366-7778

    Federal Employee Program

    CVS/Caremark
    1-877-727-3784

  • Technology

    Payspan help

    Payspan Inc.
    1-877-331-7154

    Provider Central help

    providercentral@bcbsma.com
    1-800-771-4097, Option 2
    (available Mon - Fri, 8 am - 4 pm)

  • Contracting

    Medical providers

    Check your network application status:
    providerapplicationstatus@bcbsma.com

    Other contracting questions:
    Network Management and Credentialing Services
    1-800-316-BLUE (2583)

    Dental providers

    Dental Network Management
    1-800-882-1178
  • Fraud

    Report fraudulent activity:
    1-800-992-4100

Sites

Medical policies


Commercial plans and Medicare Advantage:
bluecrossma.com/medicalpolicies

Federal Employee Program:
fepblue.org

Note: Provider Central’s search feature does not search the medical policy sites.

Member resources


MyBlue

Members visit bluecrossma.com/myblue for:

A Healthy Me

Members visit aHealthyMe.com for:

  • Condition and treatment resources
  • Healthy living information
  • Tools such as:
    • Personal Health Assessment
    • Drug interaction checker
    • Calculators
    • Risk assessments

Blue365

Members visit blue365deals.com for health and wellness deals.

Plan and product information


Plan Education Center

Members visit myplans.bluecrossma.com for:

  • Information about our medical and dental plans and features
  • Benefit summary for our Blue 20/20 vision plans

Federal Employee Program

Members visit fepblue.org for:

  • Benefit plan information, including a plan comparison
  • Member wellness resources

Medicare Options

Members visit bluecrossma.com/medicare-options for plan information for Medicare-eligible members.