If you need to verify member benefits or eligibility, or understand the status of a claim, a check, or an authorization request, you are required to use our technologies first.
Here is information about some self-service tools you can use:
WholeHealth Living, Inc.
Online requests (log in required):
WholeHealth Living's Support Line
You can go directly to Carelon’s site to request prior authorization by logging in and going to eTools>Carelon.
Secure fax: 1-866-303-5749
On these Fridays, we’re open only for benefits and eligibility requests:
December 1, 15, and 22
January 12, 2024
February 2 and February 16, 2024
1-800-451-8124 (Ancillary Providers)
When we close for a holiday, your call will be routed to CVS Caremark. They will respond to voicemails even if they are closed.
1-800-771-4097, Option 2
|Mon - Thurs:||8am - 4pm|
|Fri:||8am - 1pm|
Check your network application status:
Other contracting questions:
Network Management and Credentialing Services
Federal Employee Program:
Note: Provider Central’s search feature does not search the medical policy sites.
Members visit bluecrossma.org for:
Members visit blue365deals.com for health and wellness deals.
Members visit bluecrossma.org/plan-comparison for:
Members visit fepblue.org for:
Members visit bluecrossma.com/medicare-options for plan information for Medicare-eligible members.