If you need to verify member benefits or eligibility, or understand the status of a claim, a check, or an authorization request, you are required to use our technologies first.
Here is information about some self-service tools you can use:
WholeHealth Networks, Inc. (WHN)
WHN's Rapid Response System
WHN's Support Line
To access the Rapid Response System online, log in and click the Chiro Authorizations link on your homepage.
Carelon (formerly AIM Specialty Health)
You can go directly to Carelon’s site to request prior authorization by logging in and going to eTools>Carelon.
On these Fridays, we’re open only for benefits and eligibility requests:
April 14 and 28
May 12 and 26
August 4 and 18
September 1 and 15
1-800-451-8124 (Ancillary Providers)
1-800-771-4097, Option 2
|Mon - Thurs:||8am - 4pm|
|Fri:||8am - 1pm|
Check your network application status:
Other contracting questions:
Network Management and Credentialing Services
Commercial plans and Medicare Advantage:
(To comment on medical policies, please email firstname.lastname@example.org.)
Federal Employee Program:
Note: Provider Central’s search feature does not search the medical policy sites.
Members visit bluecrossma.org for:
Members visit blue365deals.com for health and wellness deals.
Members visit bluecrossma.org/plan-comparison for:
Members visit fepblue.org for:
Members visit bluecrossma.com/medicare-options for plan information for Medicare-eligible members.