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Contacts & Sites

Contacting us

If you need to verify member benefits or eligibility, or understand the status of a claim, a check, or an authorization request, you are required to use our technologies first.

Here is information about some self-service tools you can use:

Still have questions? We're here to help.

  • Authorizations

     Authorization Quick Tip

    Authorization Manager


    Behavioral health authorizations


    Medical pre-authorizations and referrals

    (except chiropractic, genetic testing, high-technology radiology, sleep study)

    Chiropractic service authorizations

    WholeHealth Networks, Inc. (WHN)
    WHN's Rapid Response System
    WHN's Support Line

    To access the Rapid Response System online, log in and click the Chiro Authorizations link on your homepage.

    Genetic testing, high-technology radiology, outpatient cancer care, and sleep-related service authorizations

    (when the member’s plan requires authorization via AIM Specialty Health for coverage)

    AIM Specialty Health
    Provider PortalSM

    You can go directly to AIM Specialty Health’s site to request prior authorization by logging in and going to eTools>AIM Specialty Health.

  • Benefits, eligibility, & claims

    Medical providers

    On these Fridays, we’re open only for benefits and eligibility requests:
    July 8 and 22
    August 5 and 19
    September 2, 16, and 30

    Provider Services
    1-800-882-2060 (Physicians)
    1-800-451-8123 (Hospitals)
    1-800-451-8124 (Ancillary Providers)

    Dental providers

    Dental Provider Services

    BlueCard® member eligibility

    (members from another Blue plan)
    1-800-676-BLUE (2583)

  • Pharmacy

    Commercial plans and Medicare Advantage

    Clinical Pharmacy Operations

    Federal Employee Program


  • Technology

    Payspan help

    Payspan Inc.

    Provider Central and EDI help

    1-800-771-4097, Option 2
    Normal hours:

    Mon - Wed: 8am - 4pm
    Thurs: 9:30am - 1pm
    Fri: 8am - 1pm
  • Contracting

    Medical providers

    Check your network application status:

    Other contracting questions:
    Network Management and Credentialing Services
    1-800-316-BLUE (2583)

    Dental providers

    Dental Network Management
  • Fraud

    Report fraudulent activity:


Medical policies

Commercial plans and Medicare Advantage:

Federal Employee Program:

Note: Provider Central’s search feature does not search the medical policy sites.

Member resources


Members visit bluecrossma.org for:

A Healthy Me

Members visit aHealthyMe.com for:

  • Condition and treatment resources
  • Healthy living information
  • Tools such as:
    • Personal Health Assessment
    • Drug interaction checker
    • Calculators
    • Risk assessments


Members visit blue365deals.com for health and wellness deals.

Plan and product information

Plan Education Center

Members visit myplans.bluecrossma.com for:

  • Information about our medical and dental plans and features
  • Benefit summary for our Blue 20/20 vision plans

Federal Employee Program

Members visit fepblue.org for:

  • Benefit plan information, including a plan comparison
  • Member wellness resources

Medicare Options

Members visit bluecrossma.com/medicare-options for plan information for Medicare-eligible members.