This article is for PCPs and oncologists caring for our members
To support our members who have cancer, we’re partnering with Thyme Care*, an independent company, to provide 24/7 virtual cancer navigation and comprehensive wraparound care.
This service will be available starting April 1, 2026 at no cost to fully insured commercial members 18 and older with a suspected or confirmed cancer diagnosis.
Why this is important: Navigating a cancer diagnosis can be overwhelming. Thyme Care offers personalized, clinically coordinated cancer support as an extension of a patient's existing oncology team. This support is designed to complement, not replace, the care your Blue Cross patients already receive.
Thyme Care delivers high-value care and a better patient experience through:
- Personalized navigation. A dedicated oncology-trained team helps patients navigate their diagnosis, connect with their care team, and avoid unnecessary emergency room visits.
- 24/7 support. Participants have access to oncology-trained providers, nurses, social workers, and other specialists between appointments.
- Improved quality of care. Participants receive:
- Connections to community resources and financial assistance.
- Advance care planning and chronic condition management.
- Access to a members-only portal for resources and symptom tracking.
This partnership benefits oncology practices by delivering targeted interventions shown to improve quality and streamline care coordination, including:
- Complementary support that keeps providers informed of patient needs and Thyme Care interactions.
- Proactive outreach for symptom management and follow-up.
- Assessments of social determinants of health (e.g., economic stability, education, neighborhood, and healthcare access) in an effort to minimize care barriers.
- Administrative simplification. By handling non-clinical coordination, Thyme Care seeks to reduce inbound calls and administrative burden, allowing oncology teams to remain focused on in-clinic care and clinical decision-making.
Thyme Care will reach out to eligible members to introduce themselves and help them get started. If interested, your patients can connect with Thyme Care:
- Online: thymecare.com/referapatient
- Email: careteam@thymecare.health
- Phone: 1-201-526-8484
Providers and members can visit Thymecare.com/BlueCrossMA to learn more.
*Thyme Care is an independent company providing services on behalf of Blue Cross Blue Shield of Massachusetts. Thyme Care does not offer Blue Cross Blue Shield products or services.
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