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NICU level of care auth program begins November 1
October 17, 2023

This article is for managers of intake, utilization review, and case management at acute care hospitals caring for premature and medically complex infants

ProgenyHealth will begin managing NICU level of care authorizations for premature and medically complex infants starting on November 1. To read more about this change, log in and go to News. Scroll down to the News Alert dated May 4, 2023: "Progeny will support premature and medically complex infants."

You can learn more about how ProgenyHealth will work with you on this process by watching a recording of our recent webinar.

The webinar reviews:

  • How to submit level of care authorizations, concurrent reviews, and transfers between facilities
  • What documentation is required
  • How to request reconsideration for denied level of care requests
  • How ProgenyHealth’s case management process works

You can also view the slides that we reviewed at the webinar.


You can contact ProgenyHealth:

  • By phone at 1-888-832-2006 and select the prompt for level of care authorization or to speak to a physician advisor for a peer-to-peer discussion
  • By secure fax at: 1-866-303-5749