Blue Cross members can use Well Connection, American Well’s telehealth service, to see doctors and health care providers any time. They can:
Well Connection can be used for treatment of the following common health issues:
|Urgent care:||Behavioral health:|
Our Telehealth (Telemedicine) payment policies allow payment to providers for delivering medical and behavioral health telemedicine services to eligible members who have the benefit.
There isn’t a special credentialing process to become a Telehealth provider. You may offer telehealth services if you have the ability to offer secure, HIPAA-compliant, video visits and are currently credentialed by Blue Cross Blue Shield.
We always recommend checking member eligibility via Online Services before rendering services. Standard telehealth benefit information can be obtained by submitting an eligibility request for either:
If the member has the benefit, the telehealth cost share along with a message indicating “TELEHEALTH” will be returned.
Sample benefits and eligibility search results in Online Services