Use the resources below to educate and engage your patients. They are designed to strengthen the provider-patient relationship and help to drive behavior changes that may improve patient health.
Looking to update your practice communications? Try the language below.
|Fact sheet for you: ‘Help your patients save money’ on labs and imaging||Poster for your office: ‘Four things to know about routine health checkups’||Handout: 'Preventive and diagnostic care: What’s the difference?'|
|Handout: 'Affordable Care Act: Preventive Care Services'||Handout: 'How your deductible works'||Handout: 'Emergency room alternatives'|
You can cut and paste the language below into your own patient communications. For templates related to routine physicals and screenings, visit our Preventive & Chronic Care Reminders page.
We’re glad you’re a part of [Practice Name], where our number one priority is your health. Serving as the center of your care, our trusted team of specialists and doctors will strive to give you the care you need. We pride ourselves on our collaborative relationships: working closely with you, your health care providers, and your health plan. We look forward to keeping you in good health.
Your primary care provider (PCP) coordinates your health care. PCPs have a complete understanding of their patients’ medical history and conditions, putting them in the best position to determine what medical care is needed.
If you receive care outside of our office or change your medications, please let us know. Your health is important to us so the more we know, the better we can care for you.
We have a trusted team of doctors and specialists who will work together to offer you the best and most efficient care. When necessary, your PCP will refer you to the specialist or hospital that’s right for you.
If you need a specialist outside of [Practice Name], we’ll discuss your options with you, keeping in mind quality of care, accessibility, timeliness, and cost, as we make the best decision for you.
When you have a health concern, feel sick, or need to schedule a checkup, call our office. We’ll do our best to schedule an appointment for you soon.
Even if you’re sick when our office is closed, please call us first. [Insert directions for patient; for example: “We have an on-call nurse available 24/7.” Add specific instructions for getting through after-hours, visiting a designated urgent care center, etc.]
This may save you money and a trip to the emergency room because, depending on the severity of your medical concern, you might not need to go there.
In addition to our after-hours options, your Blue Cross Blue Shield of Massachusetts health plan offers some additional resources:
|Option||Examples of when to use||Contact information|
|Blue Cross’ 24/7 nurse line||
|Limited Service Clinics||
Type Urgent Care in the search box
|Urgent Care Centers||
If you think your illness or injury is an emergency or life threatening, go directly to the nearest hospital, or call 911. And just so you know, if you do experience an emergency, we routinely work with [office-affiliated hospital].
Your health plan, Blue Cross Blue Shield of Massachusetts, partners with us to help you achieve and maintain better health. Understanding your health plan is an important part of managing your health and wellness. Create an account and log in to MyBlue® at bluecrossma.org to learn more.