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Benefit, eligibility, claim, or check status questions

You are required to use our technologies first before calling us for this information. Here are some self-service tools you can use:

Still need to reach us? Have the following information ready please.

For member benefits and eligibility:

  • Member name
  • Member ID

For claim information:

  • Claim number
  • Check status
  • Dates of service
  • Charges
Medical Providers
Provider Services:

1-800-882-2060 (Physicians)

1-800-451-8123 (Hospitals)

1-800-451-8124 (Ancillary Providers)

Dental Providers

1-800-882-1178 (Dental Information Center)

BlueCard® member eligibility
(members from another Blue plan)
1-800-676-BLUE (2583)
Authorization status check

Authorization requirements by product

You are required to check the status of your authorization requests electronically first. If you still have questions, please contact us.
Medical pre-authorizations and referrals
(except chiropractic, high-technology radiology, sleep study)

1-800-327-6716

Behavioral health authorizations

1-800-524-4010

Contract or non-claims questions Medical Providers

1-800-316-BLUE (2583) (Network Management and Credentialing Services)

Dental Providers

1-800-882-1178 (Dental Network Management)

Check your network application status providerapplicationstatus@bcbsma.com

1-800-316-BLUE (2583)

High-technology radiology and sleep-related service authorization requests (when the member’s plan requires authorization for coverage) AIM Specialty Health

Provider PortalSM

1-866-745-1783

Medication authorization or formulary exception requests
(except Federal Employee Program members)
Clinical Pharmacy Operations

1-800-366-7778

Payspan help (password resets, website troubleshooting) Payspan

877-331-7154

Provider Central website help and feedback providercentral@bcbsma.com

1-800-771-4097, Option 2 (available Mon - Fri, 8 am - 4 pm)

Report fraudulent activity 1-800-992-4100
Sites

These websites offer tools and resources for our members.

This site Offers
A Healthy Me
aHealthyMe.com
  • Condition and treatment resources
  • Healthy living information
  • Tools such as:
    • Personal Health Assessment
    • Drug interaction checker
    • Calculators
    • Risk assessments
Blue365
blue365deals.com
Health and wellness deals for Blue plan members
Federal Employee Program
fepblue.org
  • Medical policies for Federal Employee Program members
  • Benefit plan information, including a plan comparison
  • Member wellness resources
Find a Doctor & Estimate Costs
myfindadoctor.bluecrossma.com
  • A directory of providers who participate in our networks
  • Quality data
  • Cost estimates
  • Physician reviews
Medical policy
bluecrossma.com/medicalpolicies

Federal Employee Program medical policies
fepblue.org

  • Medical and pharmacy policies and updates

Note:

  • Provider Central’s search feature does not search the medical policy site. Use the search feature on the medical policy page.
Medicare Options
bluecrossma.com/medicare-options
Plan information for Medicare-eligible members
MyBlue
bluecrossma.com/myblue
  • Resources for members about their plan
  • Secure access to benefit and claim information
Plan Education Center
bluecrossma.com/plan-education
  • Information about our medical and dental plans and features
  • A medical plan comparison chart
  • Benefit summary for our Blue 20/20 vision plans