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Practice-related Materials

Use the documents linked below to educate and engage your patients. They are designed to strengthen the provider-patient relationship and help to drive behavior changes that may improve patient health.

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Templates for your office to modify and share with patients

You can cut and paste language from these resources into your own patient communications.

Name Resource type Use to Word version: PDF version
New Patient Welcome Letter Letter
  • Explain how your practice works
  • Follow up on an initial appointment
  • Encourage a new patient to schedule an appointment
Getting care when you need it
(this version, for Blue Cross members only, includes information on the Blue Care Line® and Find-a-Doctor & Estimate Costs)
Letter
  • Help prevent unnecessary emergency room visits by telling your patients about after-hours appointments, triage, or urgent care options
  • Send to patients or provide as a handout
Getting care when you need it (general letter for all patients) Same as above Same as above
Transitioning from your pediatrician to an adult primary care provider Letter
  • Remind patients approaching adulthood to begin to look for an adult PCP
  • Provide the names of adult PCPs taking new patients
Referrals: Not Just for HMO Members) Fact sheet Explaining how referrals work.
  • It may be especially relevant when discussing specialty care
  • It underscores the patient-PCP partnership and the PCP's central role in determining whether a referral is necessary
Committed to You and Your Health: Practice expectations fact sheet (for Blue Cross members) Fact sheet Sharing information about your practice such as policies, expectations, contact information, and office hours.
  • It includes high-level information about referrals and specialist affiliations
  • Place copies in waiting rooms, or mail it out with screening reminders or the new patient welcome letter
Medex Choice Provider-to-Patient Welcome Kit
(for Medex members)
Fact sheet Helping your Medex Choice patients make the most of their health and their health plan.
  • Welcome kit for new patients
  • It addresses the PCP relationship and important topics like referrals and after-hours care
N/A
Fact sheets with clinical information
Topic Use for Word version PDF version
HPV vaccination fact sheet Helping members understand the vaccine
  • For medical patients
  • For dental patients
N/A medical
dental
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