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Mail Service Pharmacy

Eligible members

  • Federal Employee Program members with pharmacy benefits can get prescriptions filled through the CVS Caremark Mail Service Pharmacy. Learn more on fepblue.org.
  • Commercial and Medicare Advantage members with our pharmacy benefits can use the CVS Caremark Mail Service Pharmacy.

Why encourage your patients to use the mail service pharmacy?

Member savings—up to 33% for 90-day supplies of most maintenance medications (that’s one less copay)

No additional cost for standard delivery

Automatic refills help with medication adherence

How to write prescriptions for the mail service pharmacy

Please write prescriptions for a 90-day supply plus refills. The member will need a new prescription, even if previously taking the medication.


  • If you e-prescribe, please transmit the prescription to CVS Caremark Mail Service Pharmacy, One Great Valley Blvd., Wilkes Barre, PA 18706.


  • Fax prescriptions to 1-800-378-0323.

Member options for filling mail service pharmacy prescriptions

If the Blue Cross member’s prescriber doesn’t send the prescription electronically or by fax to the CVS Caremark Mail Service Pharmacy as indicated above, the member also has options for filling their medication once they have a prescription from you.

  • Web. The member can sign into their Blue Cross account at bluecrossma.org and request a new prescription with the mail service pharmacy.
  • Phone. A representative will assist the member in getting started, including coordinating the prescription request with the member’s prescriber, as needed.
    • Commercial members:  CVS Customer Care at 1-877-817-0477 (TTY: 711)
    • Medicare Advantage members: CVS Customer Care at 1-877-817-0493 (TTY: 711)
  • Mail. Complete a CVS Caremark Mail Service Order Form. Members can also call CVS Customer Care to request a form. Once complete, the member can mail to the address listed on the form and include their paper prescription.

Members should allow five days for delivery from the date the order was sent.

Certain controlled substances and other prescribed medications may be subject to dispensing limitations and to the professional judgment of the pharmacist. Opioid prescriptions cannot be filled through the CVS Caremark Mail Service Pharmacy.