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Original Claims
Here's some information on how to submit original claims to us.

 For additional details and links to tools to check the status of your claims, log in and go to Office Resources>Claim Submission.

Paper submission

Mail the:

CMS-1500 form to: UB-04 form to: ADA 2012 form to:
Blue Cross Blue Shield
Data Capture
P.O. Box 986020
Boston, MA 02298
Blue Cross Blue Shield
Data Capture
P.O. Box 986015
Boston, MA 02298
Blue Cross Blue Shield
Process Control
P.O. Box 986005
Boston, MA 02298

Paper claim submission guidelines

 1500 Billing Guidelines for Professional Providers

For UB-04 billing guidelines, go to the National Uniform Billing Committee or American Hospital Association websites.

For ADA dental claim billing guidelines, go to the ADA’s website or log in for the Dental Blue Book.

Submitting claims electronically

We recommend electronic claim submission for the most efficient processing. Be sure to enter the member’s ID exactly as it appears on the member’s ID card, including the prefix and all subsequent digits. Please make sure that your claim submission systems can accommodate a member ID with at least 17 characters, and alpha and numeric combinations. All electronic claim submissions can now accept up to 50 lines per claim.

Here are some options for submitting claims electronically:

  • Through a clearinghouse/Direct Connection()
  • Direct Data Entry using Online Services(). (For CMS-1500 billers, we offer this tool through our website.)

To get started, call our EDI Support Team at 1-800-771-4097 Option 2 or email EDISupport@bcbsma.com.

For more options, call Change Healthcare™ at 1-800-266-2206.

Guidelines

Make sure you access the latest version of these guidelines. Revisions we make are noted on the last page of each document.

837 Companion Guide (for professional, institutional, and dental claims)
DDE Set-up & User Guide