Below, you’ll find information and resources that your billing agency may find useful in working with us on behalf of the provider offices that you serve.
Video for billing agencies: How to work with Blue Cross (5 min)
Tips for providers who use billing agencies
Billing agencies working on behalf of a participating Blue Cross Blue Shield of Massachusetts provider can register for Provider Central.
You can create an account and ask the provider organization to associate your registration with their organization (or practice).
Registration Quick Start Guide
Once your Provider Central account is activated, you’ll have access to additional features on our site, such as fee schedules, payment policies, and administrative manuals.
The provider organization that you work on behalf of administers access to certain features, such as ConnectCenter (used to check member benefits and eligibility, the status of your claims, and more).
Refer to our Claim Submission pages for information on original claims, replacement claims, tracking claims, and other topics.
Quick Tip: Claim Status
Quick Tip: How to Correct Rejected Claims
Payspan is used for Electronic Funds Transfer (direct deposit) and online payment advisories (sometimes called EOBs or EOPs)
How to reach us: Contacts & Sites
Before you call our Provider Service area, please have the following information ready: